Frequently asked questions (FAQ)

Registration/Account

How do I create an account on Buffalo?

To create an account, click on the "Register" button on our homepage. Fill in the required information and follow the prompts to complete the registration process.

I didn't receive a verification code on my phone after registration. What should I do?

If you didn't receive the verification code on your phone, please follow these steps:

  1. Check your phone number: Ensure that the phone number you provided during registration is correct.

  2. Check your SMS inbox: Sometimes, the verification code SMS may be delayed. Check your SMS inbox periodically, and if you still haven't received it, wait a bit longer.

  3. Contact customer support: If you've tried the above steps and still haven't received the verification code, please contact our customer support team. They can assist you in resolving the issue and ensuring your account is properly verified.

We are here to help you through the verification process to ensure a smooth and secure gaming experience on Buffalo

Can I register from outside Uganda and still play on Buffalo?

Yes, you can register from outside Uganda and play on Buffalo. However, it's important to note that you must have a Uganda phone number and meet other relevant eligibility criteria specified in our terms and conditions to use our services. You can enjoy our games and services as long as you meet these requirements, regardless of your physical location. Please make sure to provide accurate and valid information during registration to comply with our policies.

What documents are required for verification during registration?

At Buffalo, we strive to make the registration process as seamless as possible, and in many cases, you may not be required to submit any documents for verification during registration. However, there may be instances where we need to verify your identity or age to comply with regulatory requirements. If necessary, our customer support team will guide you through the verification process, and you will be informed if any documents are required. We aim to keep the registration process simple and hassle-free for our users.

Is there an age requirement to register on Buffalo?

Yes, you must be at least 21 years old to register and play on Buffalo. Age verification is part of our registration process.

Is registration free, or are there any hidden fees?

Registration on Buffalo is absolutely free. We do not charge any registration fees.

How long does it take to verify my account?

Account verification on Buffalo typically happens quickly, often within seconds. However, the exact verification time may depend on the speed and reliability of the SMS or code provider we use for verification. Factors such as the completeness and accuracy of the information provided and the current workload of our verification team can also influence the verification process. We work diligently to ensure a smooth and efficient verification experience for our users.

Can I have multiple accounts on Buffalo?

You can have up to 5 accounts from one device on Buffalo. However, please be aware that if you create a sixth account, your payments may be placed in a pending status.

I forgot my password. How can I reset it?

Click on the "Forgot Password" link on the login page. You'll receive instructions on how to reset your password via your phone number.

I cannot access my account. What should I do?

Please, double-check that the phone number and password are correct. Also, note that the password is case-sensitive, so make sure your Caps Lock key is turned off. If you still have trouble logging in to your account, please contact us via Live Chat anytime. Our support team will check what is happening and provide you with further assistance.

How can I change my registered phone number?

Due to security reasons, you cannot personally change your registered phone number. To do so, you are welcome to contact us via Live Chat. Our support team will assist you with the necessary steps to update your phone number while ensuring the security of your account.

What should I do if I suspect someone else is using my account?

If you suspect unauthorized access to your account, immediately contact our customer support team. We will investigate the issue and take appropriate measures to secure your account.

Is my personal information kept confidential and secure on Buffalo?

Yes, we take your privacy seriously. Your personal information is stored securely and is not shared with third parties without your consent. Please refer to our Privacy Policy for more details.

I want to close my account. What should I do?

To close your account, simply contact us via Live Chat. Our support team will guide you through the account closure process after successful verification.

Financial

What payment methods can I use on Buffalo?

Buffalo primarily supports mobile money as the preferred payment method for deposits and withdrawals. Please note that other payment methods like bank transfers and e-wallets may not be available. You can find the full details of the payment methods available for your transactions in the "Deposit" and "Withdraw" sections of your Buffalo account.

Are my financial transactions secure on Buffalo?

Yes, we use advanced encryption technology to protect your financial data and ensure secure transactions. Your privacy and security are our top priorities.

How long does it take to process deposits and withdrawals?

Buffalo is one of the companies that provides the fastest deposits and withdrawals. However, the processing times on Buffalo can vary, typically ranging from seconds to a few hours. The exact processing time depends on factors such as the chosen payment method and transaction volume. We aim to provide quick access to your funds, ensuring a seamless gaming experience.

What is the minimum deposit amount on Buffalo?

The minimum deposit amount on Buffalo varies depending on your chosen payment method.

What is the maximum withdrawal amount on Buffalo?

The maximum daily withdrawal amount on Buffalo is 2,500,000 Ugandan Shillings (UGX). Please note that this daily limit is applicable to all withdrawal transactions, and any amount exceeding this limit will be processed on the following day.

Gameplay

What types of games are available on Buffalo?

Buffalo offers a wide range of games, including slots, table games, live games, and more. Explore our game library to find your favorites.

Are the games fair and random?

Yes, all games on Buffalo are powered by random number generators (RNGs) to ensure fair play. We are committed to providing a fair gaming environment.

Can I play Buffalo games on my mobile device?

Yes, our platform is fully optimized for mobile play. You can access Buffalo and enjoy your favorite games on smartphones and tablets.